Terms & Conditions
Terms of use for sigatra.biz.id and the basic framework for service engagements. The actual working agreement is always documented separately for each engagement.
About this site
sigatra.biz.id is the service catalogue of Sigatra, a business unit of PT Bahagia Informasi Teknologi (BITech).
The site functions as an information showcase. No ordering, payment, or agreement takes place within it — all of that happens over WhatsApp conversations and in separate documents.
Nature of published prices
Every figure shown on a service page is an estimate for a standard scope of work, not a binding offer.
The final price is set once the scope is agreed, and is documented in a written quote. We do not add costs mid-project without your prior approval.
Estimates may change over time with market conditions. What applies is the figure in the written quote, not the figure on the site at the moment you read it.
Working agreements
Every engagement starts with a written agreement covering scope, timeline, cost, and work warranty period. That agreement binds both parties — not the contents of this page.
Scope changes mid-project can affect both timeline and cost. We always set out the impact for approval before proceeding.
Payment
Payment follows an official invoice issued by PT Bahagia Informasi Teknologi. The method and schedule are agreed over WhatsApp before work begins, then written into the quote.
We never ask for payment to an account that is not shown on the quote or official invoice. If someone claiming to be from Sigatra asks you to transfer to a different account, that is fraud — please verify with our official WhatsApp number.
Ownership of deliverables
On final payment, the work becomes entirely yours: source code, design files, and all documentation.
Domain, hosting, server, and third-party service accounts are registered in your name from the start. You are free to continue development with anyone else at any time without our permission.
We retain the right to reference the work as portfolio material, unless you ask us not to.
Work warranty
Every engagement comes with a work warranty of 14 to 30 days from handover. Larger packages get a longer warranty, and the length is stated in the quote.
During the warranty we fix any delivered work that does not behave as the agreed scope describes. Matters outside our control are covered under Limitation of liability.
After the warranty ends, fixes and additional work are charged. The cost is always quoted and agreed before the work starts.
Limitation of liability
We are responsible for the quality of the work we deliver, within the agreed scope.
We are not responsible for disruptions outside our control — including hosting provider failures, policy changes by third-party services such as Google, damage caused by changes made by others after handover, or force majeure.
For security consulting, our report describes conditions at the time of the assessment. It is not a guarantee that your systems are immune to every future form of attack.
Confidentiality
All information we receive during an engagement is confidential and is not shared with anyone else.
If your organisation requires a written confidentiality agreement, we are ready to sign one before work begins.
Cancellation
You may cancel at any point. Charges apply only to the portion of work completed up to cancellation.
We also reserve the right to stop work if asked to do something unlawful or beyond our capability. In that case, payment for work not yet done is refunded.
Governing law
These terms are governed by the laws of the Republic of Indonesia. Disputes are to be resolved through discussion in the first instance.